Return Policy

1. Introduction

Great 3D Crystal ("we," "our," or "us") strives to ensure customer satisfaction. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from our website.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition as received.
• The product must be in its original packaging.
• Receipt or proof of purchase must be provided.

3. Timeframe for Returns

You have 30 days from the date of purchase to request a return. Requests received after this period may not be eligible for a return.

4. How to Initiate a Return

To initiate a return, please contact us via the contact information provided below or fill out the return form on our website. We will provide you with further instructions.

5. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a defective product or an error on our part.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will provide you with a prepaid return shipping label or instructions for an exchange.

7. Refunds

Once we receive the returned product and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during purchase.

8. Exchanges

If you would like to exchange a product, please contact us to discuss the available options and request further instructions.

9. Partial Returns

Partial returns (e.g., returning only part of an order) are not accepted unless prior approval is given.

10. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account and payment provider. If the refund is still not showing, contact us for further assistance.

11. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged:

• Personalized or custom items.
• Perishable items
• Items marked as "final sale" at the time of purchase.

12. Responsibility for Lost or Stolen Packages

We are not responsible for lost or stolen packages during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

13. Return Address

Please send returns to:

Great 3D Crystal

[Your Address]

14. Restocking Fee

We may apply a restocking fee for returns, depending on the condition of the product upon receipt. The restocking fee will be deducted from your refund amount.