Great 3D Crystal ("we," "our," or "us") is committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are issued for products purchased from our website.
To be eligible for a refund, the following conditions must be met:
Refund requests must be made within 30 days from the date of purchase. Requests received after this period may not be eligible for a refund.
To request a refund, please contact us using the contact information below or complete the refund request form on our website. We will provide further instructions on the refund process.
Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to process, depending on your financial institution.
The refund amount will be the total amount paid, excluding any shipping costs. Original shipping fees are non-refundable, unless the return is due to a defective product or an error on our part.
If you haven’t received your refund yet, please check your bank account and contact your payment provider. If the refund is still not showing, contact us for further assistance.
If you receive a defective or damaged product, please contact us immediately. We will provide a refund or issue a replacement at no additional cost.
The following items are non-refundable unless they are defective or damaged:
We may apply a restocking fee for refunds, depending on the condition of the returned product. The restocking fee will be deducted from the refunded amount.
We are not responsible for lost or stolen packages during the refund process. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
Please send refunds to:
Great 3D Crystal
[Your Address]